Varilight has introduced a new online support ticket facility at www.varilight.co.uk/help and invested in a new call handling system to provide customers with fast response times from an expanded team of, UK based, knowledgeable and experienced staff.
“As a UK manufacturer we are well-placed to excel in three key areas compared to some other manufacturers in our sector,” comments John Doyle, Managing Director at Varilight. “Firstly, we are able to respond more quickly to orders because our products are made and stocked in the UK. Secondly, we can offer a bespoke service to allow customers to request non-standard items outside our core range, tailored to the specific requirements of a particular project. And thirdly, with a UK-based customer services team working alongside skilled technicians and experienced personnel at our base in West Sussex, we are able to provide unrivalled customer support. Over the past year we have doubled the size of our customer services department and invested in new infrastructure to help our customers navigate the complexities of modern lighting.”
The new phone system and online support ticket facility add to Varilight’s impressive array of online information resources. Data sheets, along with product images, are available across its comprehensive product range. These can be accessed by entering the part number directly or by navigating via range listing pages or Varilight’s product configurator tool. Customers who have mislaid instruction manuals can view or download copies online and Varilight has published a series of how-to videos on its website, which are also available via the Varilight TV channel on YouTube. Here, additional guidance is given, for example, on programming procedures or on fitting individual products.